VITNA

Delete your account

There are two ways to delete your account. Both end the same way: your account, your jobs, your photos and other evidence, your reports, your templates, your acknowledgements and your settings are permanently deleted.

This page is operated by Magnusbm Properties Limited, Flat 7, 46 Cintra Park, London, SE19 2LQ (registered with the Information Commissioner's Office, number ZA583116). To ask anything about your data, email support@vitna.co.uk.

In the app (quickest)

  1. Open the app and go to More → Settings, then tap "Rarely used below" to show the rarely used group.
  2. Tap "Delete my account" ("Remove everything and close your account").
  3. The app asks you to type your organisation's name exactly as shown (or your email, if you have no organisation) — this is so deletion cannot happen by accident.
  4. Tap "Delete my account permanently", then confirm once more ("Delete Anyway"). Deletion is immediate and permanent, and you are signed out.

Without the app

Email support@vitna.co.uk from the email address on your account — or name that address in your email — asking for the account to be deleted. We will confirm one detail with you to check the account is yours, then delete it. Requests are handled within 30 days (our aim: 30 days at the outside; most are done much sooner).

What deletion removes

  • Your account itself — you will not be able to sign in with it again.
  • Every job you recorded.
  • Every photo, video, voice note, written note and attached document.
  • Every report, priced list and signature.
  • Every template you made, your acknowledgements, and your settings.

Deletion is a hard delete: your data is removed from our systems, not hidden or kept under a different name. The only thing that may briefly remain is a copy inside our routine safety backups, which expires on its own schedule and is never used for anything else.

What is kept, and for how long

  • Financial records. If your account has payment records or invoices you have issued, the app will not let you delete the account yourself — the law requires financial records to be kept. Email support@vitna.co.uk and we will delete everything else on your account and keep only the financial minimum, for as long as the law requires.
  • Routine safety backups. A copy of deleted data may sit inside a backup for a short time after deletion. Backups expire on their own schedule, are never used to rebuild your account, and are never shared.
  • Nothing else is kept. We do not keep your data for our own purposes after deletion.

Closed-test accounts

If you joined as a closed-test tester, everything above applies to you, plus one rule: your data is kept only while your account exists. 30 days after the test programme ends, or after your tester access is withdrawn, whatever is left of your account is hard-deleted. You do not have to wait for that — you can delete your account yourself at any time, using either route above.

Before you delete

If you want a copy of anything first, export it from the app before deleting (a report can be exported as a PDF) — after deletion it cannot be recovered.

Questions? support@vitna.co.uk. See also our privacy policy, which lives next to this page, for your other rights.